Requirements

1 year experience at a Front Desk in 4* or 5* operations (hotel and/or cruise ships)
Highly proficient in spoken and written English, French knowledge an advantage
Strong computer skills (MS Office)
Familiar with safety and security
Stress tolerant
Familiar with a multicultural working environment
Self-organized, disciplined, and reliable
Good problem-solving skills

Role and Responsibilities

Handle guest complaints, special requests and inform supervisor accordingly
Hourly safety rounds between 10.00 p.m. and 6.00 a.m.
Operate activated alarm system
Verify all people (guests and crew) night departures
Ensure unauthorized persons are not entering the vessel
Book guest checks, check, print accounts, and carry out daily audits
Count cash at every shift change
Upload guest slide show on to ITV
Collect breakfast cards from guest rooms and deliver to galley and butlers
Ensure proper maintenance of printers and copy machine
Provide wake-up service to guests
Print and place newspapers, sudokus, and crosswords in designated places
Refill the boutique display if needed
Clean and sanitize key cards and prepare stateroom key cards for the upcoming cruise
Prepare and set up early bird breakfast on embarkation days
Arrange signed system-accounts bills by date
Maintain cleanliness of front and back of the office
Participate in all safety drills
Report any potential safety hazards
Place updated safety role and in-port-manning lists in designated areas
Turn on coffee machine and set up buffet as per instructions
Update e-log registry if required
Ensure up-to-date knowledge of the AGE control panel and codes

Participate in scheduled trainings, briefings, and meetings
Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
Assist with monthly inventories as per supervisor’s instructions
Assist other departments as per supervisor’s instructions