Requirements
- Min. 2 years’ experience as Hotel Manager in 4* or 5* operations (hotel and/or cruise ships)
- A hotel/catering management or hospitality qualification is considered an advantage
- Highly proficient in spoken and written English, French is a plus
- Knowledge of HACCP and sanitary regulations
- Strong computer skills (MS Office)
- Experience in budgeting, ordering and inventory
- Strong leadership and problem-solving skills
- Familiar with a multicultural working environment
- People’s management skills
- Have an eye for details
- Represent the company values and visions
- Ensure professional and courteous service while managing the daily operation
- Thrive to continuously reach and exceed guest satisfaction
- Implement and maintain company standards and operating procedures
- Conduct quality controls and spot checks
- Distribute information within the team as well as to all other departments, including shore-side and head office
- In charge of on-board HR matters
- Monitor and support departmental training
- Evaluate head of departments and provide feedback, including performance-enhancing action plans when necessary
- Ensure head of departments frequently evaluate and provide feedback to their team members, including performance-enhancing action plans when necessary
- Support and encourage talented crewmembers by identifying and suggesting career steps, following the company HR operating standards
- Monitor and ensure necessary disciplinary actions are taken and administered in accordance with company standards
- Organize daily meetings with captain, cruise director and heads of departments
- Ensure timely reporting to local authorities
- Liaise professionally with local authorities during inspections and audits
- Update the daily programs in cooperation with the cruise director
- Perform Welcome & Farewell speeches to the guests
- Strive to reach cost, KPI and rating targets
- Monitor the crew vacation plans
- Monitor the crew duty schedules and ensure compliance with relevant labour legislation
- Be familiar with all docking locations and shore excursions
- Monitor monthly inventories, purchase orders, and delivery controls
- Prepare and send cruise closings documentation to the head office
- Handle guest complaints
- Proofread printed guest leaflets
- Ensure proper storage use
- Ensure correct handling of all equipment, devices, machinery, as well as reporting of any defects
- Participate in all safety drills
- Report any potential Safety hazards to the captain
- Participate in scheduled trainings, briefings, and meetings
- Prepare winter repairs and maintenance list
- Perform other duties such as luggage service, loading, and garbage off-loading
- Participate in all safety drills
- Report any potential Safety hazards to the captain
- Participate in scheduled trainings, briefings, and meetings
Role and Responsibilities