Requirements
- 2 years’ experience as Front Office Manager in 4* or 5* operations (hotel and/or cruise ships)
- Highly proficient in spoken and written English, French can be an advantage
- Strong computer skills (MS Office)
- Experience in bookkeeping, accounting, ordering, and inventory controlling
- Self-organized, disciplined, and reliable
- Good problem-solving skills
- Complaint management skills
- Stress tolerant
Role and Responsibilities
- Actively manage the daily operation of the front office
- Conduct trainings, coordinate, and supervise the front desk staff
- Assist and replace the hotel manager if required
- Prepare and send the port reports for arrival and departure
- Supervise the onboard boutique
- Monitor and control daily account closings performed by the night auditor
- Cruise preparations
- Administer cruise closings, including invoice controls, credit card settlements, and record onboard revenues
- Prepare on-duty schedules in accordance with legal requirements
- Be familiar with all docking locations and shore excursions
- In charge of monthly inventories
- Handle guest complaints
- Distribute information within the team as well as to other departments
- Ensure shore-side IT support if required
- Arrange external laundry suppliers
- Introduction and documentation of joining crew members
- Conduct evaluations of the front desk team with the assistance of the hotel manager
- Monitor and ensure necessary on-board discipline
- Ensure no unauthorized persons are entering the vessel
- Participate in all safety drills
- Report any potential safety hazards
- Responsible for AGE control panel and codes
- Maintain and update safety book
- Update safety role and in-port-manning lists
- Participate in scheduled trainings, briefings, and meetings
Side Tasks
- Perform any other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
- Assist other departments as per supervisor’s instruction