Requirements
- Min. 1-year’s experience in a housekeeping department as an assistant manager
- Experience in a 4* or 5* operations (hotel or cruise ships)
- Highly proficient in spoken and written English
- Knowledge of sanitary regulations
- Excellent understanding of chemical cleaning products
- Stress tolerant
- Familiar with a multicultural working environment
Role and Responsibilities
- Relieve the executive housekeeper when absent
- Daily clean and service up to 16 guests cabins including turndown service and embarkation setup
- Assist with the evaluation of the housekeeping team and provide feedback to the executive housekeeper
- Assist with purchasing orders, including equipment items and delivery control
- Maintain proper storage of all linen, uniforms, supplies, and equipment.
- Check externally laundered linen during linen change days and report deficiencies and discrepancies to the supervisor
- Carry out daily laundry duties such as washing and ironing as per instructions
- Handle guest and crew laundry as per company standards
- Welcome and greet guests according to company standards
- Duly inform supervisor of any guest complaints
- Keep a record/list and monitor any breakage and damage, notifying the supervisor on a regular basis
- Maintain cleanliness front and back of the house according to Ecolab regulations.
- Ensure correct handling of all equipment, machinery, and chemicals
Side Tasks
- Participate in scheduled trainings, briefings, and meetings
- Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
- Assist with monthly inventories as per the supervisor’s instruction
- Assisting other departments as per the supervisor’s instruction
- Clean and polish chinaware, glasses, and silverware as instructed
- Participate in all safety drills and ensure solid knowledge of designated safety role