Requirements
- Min. 2 years experience in a housekeeping department as a manager
- Experience in a 4* or 5* operations (hotel or cruise ships)
- Highly proficient in spoken and written English
- Knowledge of sanitary regulations
- Knowledge of budgeting, costs and KPI’s
- Excellent understanding of chemicals and cleaning products
- Good problem-solving skills
- Stress tolerant
- Familiar with a multicultural working environment
Role and Responsibilities
- Overall responsible for the smooth organization and running of the housekeeping department
- Ensure maintenance and cleanliness front and back of house according to Ecolab regulations, including crew area.
- Assist the housekeeping team with the cleaning and service of guests cabins, including turndown service and embarkation set up as needed
- Welcome and greet guests according to company standards
- Overlook and monitor the distribution of items to cabins
- Strive to reach cost, revenue, and rating targets and implement necessary improvements and actions
- Execute purchase orders, including equipment items and delivery control
- Overall responsibility of uniforms (issuance, controlling and returning)
- Ensure a proper introduction of new joining crewmembers to the team
- Evaluate the housekeeping team with the assistance of the Asst. Housekeeper and provide feedback to crewmembers, including performance enhancing action plans when needed
- Ensure a proper storage use
- Ensure knowledge of all docking locations and shore excursions within the housekeeping team
- Prepare and monitor the department’s vacation planning in accordance with the vessels’ general vacation plan
- In charge of pest control and action plans in accordance with company standards
- Review cruise questionnaires and address any matters with the housekeeping team
- Conduct frequent training sessions with the housekeeping department
- Overall responsible for handling of all guest and crew laundry, including externally laundered linen and uniforms
- Ensure correct handling of all equipment chemicals and machinery
- Ensure the housekeeping department has a complete understanding of designated safety roles, duties and in-port-manning
- Duly report any potential safety hazards
Side Tasks
- Participate in scheduled trainings, briefings, and meetings
- Perform other duties as assigned, e.g. luggage service, loading, and garbage off-loading
- Participate in all safety drills and ensure solid knowledge of designated Safety role